Warranty & Returns

Our Warranty:

Keto-Mojo warrants that the Keto-Mojo TD-4279 meter you purchase from us will substantially conform to its product specifications, and we back that with a lifetime warranty for customers within the United States. 

Our warranty extends to the original purchaser only and the meter must be registered here prior to any repair or replacement. 

  • Keto-Mojo will repair or replace a defective product without charge. 
  • Shipping charges will apply after one year from date of purchase.  
  • For damaged product through no fault of Keto-Mojo or product used not in accordance with its specifications, customer will be responsible for any repair or replacement costs.
For warranty claims, please contact our customer support department to initiate a return authorization.  Have your order number readily available. 

Ship returns to:
Keto-Mojo- Returns
2280 Grass Valley Hwy Suite #239 
Auburn, CA 95603

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Return Policy:
Items that are unused, in the same condition as received, and in original packaging may be returned for a full refund, less any shipping charges, up to 30 days from order delivery.  If you have opened or used the items, please contact our customer support team to help you resolve any outstanding issues.  We can almost always find a way to help you.

Items not eligible for return:

  • Gift cards
  • Downloadable software products

To initiate your return, please contact our customer support department  and have your order number readily available

  • Keto-Mojo will provide you with a return authorization and shipping instructions.
  • You are responsible for return shipping costs unless the product is deemed defective, in which case we will issue a return shipping label.
  • We will notify you via email once your return is received.
  • Within 2-3 business days, we will inspect your return and notify you whether the product is eligible for a refund.
Refunds:
  • If your return is approved, then your refund will be processed and a credit will automatically be applied to the original method of payment.
  • If the product was defective, we refund the full amount of your order, including any shipping charges.
  • If the product was not defective, we refund the cost of the order less any shipping charges.
  • It may take up to 5 business days for your credit to appear in your account.

Exchanges:  
We will happily replace items that are defective or damaged.  Please contact our customer support department and have your order number readily available.  If you purchased the wrong item, please contact customer support for an Exchange Merchandise Authorization.  The customer is responsible for the shipping cost to return the original item that was purchased, and shipping charges may apply for exchanges under $34.

Gift Items: 
If the item was marked as a gift when purchased and shipped directly to you, you may return the item in accordance with the policy above and you will receive a gift credit for the value of your return, less any shipping charges incurred. If the order was purchased on the Keto-Mojo website, we can look up the order by either shipping or billing address.  If the items were purchased from any other authorized seller, you must have the order number.

Shipping your return/exchange: 
Ship your return to: 
Keto-Mojo Returns
2280 Grass Valley Hwy Suite #239 
Auburn, CA 95603

Note: your shipment must include your return authorization

  • Keto-Mojo will cover the cost of return and replacement shipping for all defective products. 
  • For all other returns or exchanges, the customer is responsible for paying return shipping. 
  • If you receive a refund or gift credit for non-defective items, the original shipping costs will be deducted from the refund.
  • If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item otherwise.