When you purchase products from Keto-Mojo.com, eBay, or Amazon, we offer refunds for unopened boxes in their original condition within 30 days of delivery. The items must be sealed in their original packaging.
Please contact customer support and provide:
Keto-Mojo will provide you with a return authorization (RMA), return shipping label, and shipping instructions.
*Note: All returns must have a return authorization number provided by Keto-Mojo. No returns will be accepted without a Keto-Mojo issued return authorization number.*
Contact customer support for assistance and provide:
Keto-Mojo covers return and replacement shipping costs for defective products.
Replacement, refund, or gift credit will be provided for defective/damaged items.
Please note that all shipping costs are non-refundable. This includes any shipping fees originally paid on your order and any costs associated with returning the product to us. If you return an item or refuse delivery, you will be responsible for the return shipping costs in addition to the initial shipping charges, none of which will be refunded.
Once your order is placed, you’ll receive an email order confirmation. If you don’t receive an email, please check your spam/junk folder or log into your account here to check your order status.
If you accidentally used the wrong billing address when you ordered, but you have received an order confirmation email that means your payment went through and everything should be fine. (Typically, the concern with the wrong billing address is that the payment may be declined.)
For the security of our customers, we are unable to change the billing address on an order once it has been processed. However, if you have an account, you can log in here and update your billing address so it’s correct for future purchases.
Please check your order confirmation to verify the product that was ordered. If indeed the product is wrong or missing, please contact our Customer Support. We will need your order number and the item that is missing or wrong.
Getting a Keto-Mojo delivery IS exciting, so we don’t blame you for wanting to know where your order is!
Luckily, we keep you informed throughout the shipping process: When your order ships, we’ll send you an email notification. Once you get that, you can log into your account here, click on the order that you want to track and see the tracking information listed.
We work hard to pass savings onto you, so all orders over $49 are free, and anything under $49 has a standard shipping rate of $5.99. Please note that our Trade-Up program does not qualify for free shipping.
We usually ship all orders the following business day. The average shipping time is within 2 to 5 business days. We ask that you give our free shipping at least 7 business days to arrive before it is considered lost.
All orders must be placed before 5 am PST for same-day shipping. Otherwise, the order will ship out the following business day. All orders are shipped Monday – Friday, except federal holidays.
Free Shipping and Standard Shipping : Packages are shipped via DHL to the United States Post Office for delivery.
How quickly you receive your Keto-Mojo order is up to you. If you place your order by 5 am PST, you can schedule to receive your order the next day or 2nd day.
Expedited Shipping Options: Not available in all areas.
NOTE: All expedited orders must be placed before 5 am PST; otherwise, your order will ship the following business day. If the shipping method is not available in your area we will notify you via email or phone once our shipper has confirmed the shipping options.
If you require Saturday Delivery, please contact our Customer Support for additional options. Some services may not be available in your area. If we cannot deliver your package in the time requested, we will email you for additional shipping options.
We ship to the following Countries:
Austria, Belgium, Croatia, Czech Republic, Estonia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, and united Kingdom
Please visit our EU Store. For all other countries please contact customer support.
Orders placed on Amazon’s website with fulfillment by Amazon are processed and shipped by Amazon. We do not have access to any shipping information for these orders. Please contact Amazon directly for all information regarding shipping, delivery, and non-received orders.
We’d love to be more helpful, but Amazon doesn’t share shipping and delivery information with us. If you purchase through them, they require that you, as the buyer, contact them directly. You can do so through their shipping/tracking help page.
The good news is that if you order through us at keto-mojo.com, we can help you from start to finish!
NOTE: Before using your meter for the first time or if you change your meter battery, you should check and update your meter settings.
Getting Started
Settings can ONLY be changed while the meter is in the setting mode. To change settings, press and hold the power button when the meter is powered off and then return to the beginning of the setting series as described above.
The Keto-Mojo meter uses AAA batteries.
The following batteries are compatible with the GKI meter:
We guarantee 90 days of usability from the date of shipment. Each box of glucose strips or ketone strips contain 60 test strips and the combo pack includes 60 of each.Most customers test once or twice daily, so a single box usually lasts between 30 and 60 days.
➤Learn more about our expiration guarantee and how to store your strips properly.
Keto-Mojo is grateful to those who serve or have served in our military, and to all of our first responders. We want you to live long and healthy lives! In appreciation of your service, we're extending a 10% discount on all meter kit purchases (discount is not available on strips or other merchandise and cannot be used in conjunction with another discount). Just follow the instructions below and let us help you optimize your ketogenic diet and lifestyle.
We use a third party software called VerifyPass to verify your military or first responder status. You will be asked to set up an account with some personal information and you may be required to show some forms of identification.
Keto-Mojo does not collect any of that information. The information entered on this page is used to expedite your military or first responder verification. At no point in time will any information you provide for verification be shared with a third party. By entering your information accurately, you have the best chance for expedited verification.
Upon verification you will see a pop-up window with your discount code. Copy that discount code and paste it in the field called "Gift Card or Discount Code" during checkout. Soon enough, you will receive your Keto-Mojo kit and be on your way to accurately measuring your level of ketosis.
Please note: we ship TO ALL APO (Army Post Office) and FPO (Fleet Post Office)! We also ship to the following United States Territories and Possessions.
Our friendly and knowledgeable customer support team is here to assist you with any questions about your Keto-Mojo products or account.
You can reach us at: support@keto-mojo.com
We typically respond within same day business hours.
You can also message us directly through Facebook Messenger on our official Keto-Mojo page.
Monday–Friday, 8:00 AM – 4:00 PM (Pacific Time)
We occasionally monitor messages during off-hours, so you may receive a reply sooner than expected!
Please note that our customer support team is unavailable on the following U.S. holidays:
We encourage you to reach out before or after these holidays if your request is time-sensitive.
Visit our How-To Video Library for tutorials on: