Refund policy

Table of Contents

  1. Return Policy
  2. How to Start a Return
  3. Items Not Eligible for Return
  4. Refunds
  5. Warranty
  6. Defective or Damaged Items
  7. Gift Returns
  8. Shipping & Return Costs

1. Return Policy

We accept returns for unopened products in their original, sealed packaging within 30 days of delivery.

This return policy applies to purchases made through:

  • Keto-Mojo Store
  • Amazon
  • eBay (must be purchased from Keto-Mojo as the seller)

Important: Products must be unopened, unused, and sealed to qualify for a return.

Amazon Customers

If you purchased through Amazon, return options may vary depending on how your order was fulfilled. Please contact our Customer Support team for the best next step.

eBay Customers

Your purchase must be made with Keto-Mojo as the seller to be eligible for a return.

2. How to Start a Return

To initiate a return, please contact Customer Support and include:

  • Full name
  • Order number
  • Email address used for the order
  • Photo of the unopened, sealed product(s)

If your return request is approved, Keto-Mojo will provide:

  • a Return Authorization Number
  • a return shipping label
  • return instructions

Return Authorization Required

All returns require a Keto-Mojo-issued Return Authorization Number.
Returns sent without one will not be accepted.

Important Return Deadline (10 Days)

Once your Return Authorization Number is issued, your return must be shipped within 10 days.
To qualify, the return must be postmarked within 10 days of the date your Return Authorization Number is issued.

3. Items Not Eligible for Return

The following items are not eligible for return:

  • Gift cards
  • Downloadable items (eBooks, eCourses)
  • Free mobile apps

4. Refunds

Once your return is received and inspected, we will notify you via email.

If Your Return Is Approved

Refunds are issued to the original payment method.

  • If the product is unopened and not defective, we refund the product cost only (shipping is not refundable)
  • If the product is confirmed defective, we refund the full order amount, including any shipping charges

Please allow up to 5 business days for the refund to appear in your account after it is processed.

5. Warranty

Our warranty applies to the original purchaser and the original meter only (no other products are included).

Warranty Registration Requirement

To activate your warranty, you must register your meter within 30 days of purchase.

After the 30-Day Return Period

After the 30-day return window, meters are eligible for replacement under warranty only.

  • No refunds will be issued after 30 days
  • This includes cases where the product has not been used
  • If your meter is found to be defective, Keto-Mojo will replace it at no charge
  • To verify defects, we may request photo or video evidence

6. Defective or Damaged Product

If your product arrives defective or damaged, please contact Customer Support and provide:

  • Full name
  • Order number
  • Email address
  • Description of the issue
  • Photo or video evidence (required for verification)

If your product is confirmed defective or damaged:

  • Keto-Mojo covers return shipping (if required) and replacement shipping
  • We will provide a replacement, refund, or store credit, depending on the situation

7. Gift Returns

If your item was marked as a gift and shipped directly to you, you may return it following the return policy above.

Two return options may be available:

  • Gift credit
  • Refund to the original payment method

If you don’t have the order number, we can look it up using the shipping address or billing address.

8. Shipping & Return Costs

All shipping costs are non-refundable, including:

  • Original shipping fees paid on your order
  • Return shipping costs (unless the product is defective)

If you return an item or refuse delivery, you are responsible for:

  • Return shipping costs
  • Original shipping charges

Neither of which will be refunded.